About us
Firhaven Contact Centre provides safe, child-centred Family Time in a calm and natural setting where children’s wellbeing always comes first.
Our team is dedicated to creating positive, meaningful opportunities for children to maintain and strengthen important relationships, whether through supervised sessions, supported contact or time spent outdoors in our natural farm environment.
The Centre Manager is a Social Worker with several years’ experience working with children and families, including safeguarding, family support and complex family situations. This experience helps ensure that our service is delivered with professionalism, sensitivity and a strong understanding of children’s needs.
At Firhaven, safeguarding, respect and the child’s lived experience remain at the heart of everything we do.
Why Work With Us
A Naturally Calming Environment
The quiet, rural surroundings reduce noise, stress and overstimulation, helping children settle more quickly and feel comfortable during contact.
Therapeutic Animal Interaction
Gentle contact with animals encourages emotional regulation, lowers anxiety and supports positive engagement - benefits not found in traditional indoor centres.
Space to Move, Play and Explore
Outdoor areas give children freedom to move, run, explore and express themselves, making sessions feel more natural and less restrictive.
Ideal for Sibling Contact
Outdoor play and animal interaction give siblings shared activities that strengthen bonds and create joyful, memorable experiences.
Encourages Positive Shared Experiences
Feeding animals, exploring the farm and engaging in outdoor activities create meaningful moments that strengthen family relationships.
Builds Confidence and Nurturing Skills
Caring for animals helps children develop responsibility, independence and pride - boosting confidence in a way few other settings can provide.
Supports Safeguarding
Clear visibility, open spaces and structured activities help ensure safe, supervised contact at all times.
Supports Trauma‑Informed Practice
Nature and animals provide grounding, predictability and emotional safety — key elements for children who have experienced trauma or instability.
How to Make a Referral
Firhaven Contact Centre welcomes referrals from parents, professionals and local authorities. We aim to make the process straightforward, secure and responsive, offering several ways to submit the information we need to begin supporting your family.
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You can make a referral using our online referral form, by email, over the telephone, or through approved secure email systems. Once received, our team will review your documents, confirm the required level of Family Time, and contact you promptly with next steps.